Our Guarantees

Mattress Showroom offers the most comprehensive and customer friendly guarantees available in the Charleston area. Our mission is 100% customer satisfaction, and we strive to ensure each of you is completely satisfied with your purchase.

Effective March 1, 2008, Mattress Showroom will offer our "Triple Guarantee." Prior purchases are excluded.

Guarantee details are as follows:

*EXCLUSIVE* 1 YEAR IN-HOME TRIAL!

A 1 year in home trial, also known as the "Sleep Soundly" Comfort Guarantee, is available exclusively through mattress Showroom. If the Sleep Soundly Guarantee is included with your mattress purchase and you are not satisfied with the comfort of the mattress purchased, you can return it to us for a full credit toward another purchase.

This policy may be exercised at any time from 31 to 365 days after delivery. With the Sleep Soundly Guarantee, you will not incur any additional charges for delivery, set up, or exchange of your replacement product!

more details...

Simply show us the advertised price of a comparable(brand or features) mattress set from any Charleston area retailer, and we'll beat it by 10%! We will also match most special promotions from other retailers, so bring us your quotes!

*model must have exact features, and comparable price must include all products and services taken at time of sale (accessories, delivery, removal of old mattress set, etc.)

Sorry, this offer does not apply to Tempur-Pedic products. Due to agreements with Tempur-Pedic, we cannot offer a lower price on their products. However, we will offer the best service and support, and extend our 1-YEAR IN HOME TRIAL to these products!

Mattress Showroom will double the years on the manufacturer's warranty. The additional benefits are as follows:

1. Mattress Showroom will offer credit towards a replacement mattress equal to 20% of the original purchase price during the first 50% of the additional warranty years.

2. Mattress Showroom will offer credit towards a replacement mattress equal to 10% of the original purchase price during the last 50% of the additional warranty years.

These additional years are not offered by the manufacturer and can not be redeemed through any manufacturer. Please refer to the original manufacturers warranty for original coverage and exclusions. The total combined warranty years not to exceed 20 years. Check with your Mattress Showroom salesman to ensure availability. Eligible warranty year claims are redeemable at all four of our locaions.